Welcome to Broken Planet! We are glad you are here. We work hard to deliver your order in a timely and efficient manner. The Shipping Policy contains information about the products we ship, delivery times, and other related information.
Processing Time
- All orders are processed within 7-14 business days. We will process orders placed over the weekend and on holidays the following business day.
- As soon as your order ships, you will receive tracking information via email.
Shipping Rates & Delivery Times
We ship worldwide for free, but it may take up to 7 to 14 days for your order to arrive.
Order Tracking
Once your order has been shipped, you will receive your tracking number via email. Your order can be tracked on the carrier’s website. It usually takes our team 3 days to provide a tracking number after ordering.
Customs, Duties, and Taxes
Broken Planet does not cover shipping, customs, or taxes. Your state government will collect this fee once it receives your application.
Delivery Issues
In the event that you encounter any problems with your shipment, such as a delay or an incorrect address, please contact our customer service team at support@brokenplanetsofficial.com. If you would like to make it more convenient, please include your order number and any pertinent information.
Changes to Your Shipping Information
Within 12 hours of ordering, you can change your delivery address. If your profile needs to be updated, please let us know as soon as possible.
Thanks For Choosing Broken Planet!